Privacy Policy

Last Updated: April 9, 2026

1. Introduction

Dill Dinkers Pickleball Club – Charleston, SC (“Dill Dinkers Charleston,” “we,” “us,” or “our”) is committed to protecting the privacy of our members, visitors, and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at dilldinkerschs.com (the “Site”), use our mobile application, visit our physical facility located at 1742 Signal Point Road, Building 3, Charleston, SC 29412, or otherwise interact with us.

By accessing or using our Site, services, or facilities, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Site and services.

2. Information We Collect

We may collect the following categories of information:

Personal Information Provided Directly

  • Identity information: first name, last name, date of birth, and gender
  • Contact information: email address, phone number, and mailing address
  • Membership information: membership type, membership ID, account credentials, and membership history
  • Payment information: billing address and payment method details (note: full credit card numbers are processed and stored by our third-party payment processor and are not retained on our systems)
  • Communication information: messages, inquiries, and feedback you send to us through contact forms, email, phone, or other channels
  • Event and booking information: court reservations, league registrations, event bookings, and scheduling preferences
  • Emergency contact information: name and phone number of your designated emergency contact

Device and Usage Data

  • Device information: device type, operating system, browser type and version, screen resolution, and unique device identifiers
  • Usage information: pages visited, links clicked, time spent on pages, referring URL, and navigation patterns on our Site
  • Location information: general geographic location derived from your IP address
  • Log data: IP address, access dates and times, and server log information

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. For more details, see Section 6: Cookies and Tracking Technologies.

3. How We Collect Information

We collect information through the following methods:

Directly from You

We collect personal information that you voluntarily provide to us when you:

  • Complete a contact form or inquiry on our Site
  • Register for a membership or create an account
  • Book a court, register for a league, or sign up for an event
  • Make a purchase or payment
  • Subscribe to our newsletter or marketing communications
  • Opt in to receive SMS or text messages
  • Communicate with us via email, phone, or in person
  • Participate in surveys, contests, or promotions

Automatically

When you access our Site or use our mobile application, we automatically collect certain technical and usage information through cookies, log files, web beacons, and similar technologies. This includes device information, browsing behavior, and IP-based location data.

From Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors that confirm transaction details
  • Analytics providers that supply aggregated usage data
  • Social media platforms when you interact with our accounts or use social login features
  • Marketing partners that provide information to help us reach prospective members

4. Use of Information

We use the information we collect for the following purposes:

Providing and Managing Services

  • Processing memberships, court bookings, league registrations, and event reservations
  • Managing your account and maintaining your membership records
  • Processing payments and issuing refunds or credits
  • Facilitating check-in at our facility

Communications

  • Responding to your inquiries, requests, and customer service needs
  • Sending transactional communications such as booking confirmations, membership updates, and account notifications
  • Delivering appointment reminders, schedule changes, and facility announcements

Marketing

  • Sending promotional offers, newsletters, event announcements, and other marketing communications (where you have opted in or where permitted by law)
  • Personalizing your experience and presenting relevant content and offers

Improving Our Services

  • Analyzing usage trends and user behavior to improve our Site, services, and facility operations
  • Conducting research and analytics to develop new features and offerings
  • Testing and troubleshooting technical issues

Legal Compliance and Protection

  • Complying with applicable laws, regulations, and legal processes
  • Enforcing our terms of service and other agreements
  • Protecting the rights, property, and safety of Dill Dinkers Charleston, our members, and the public
  • Detecting, preventing, and addressing fraud, security breaches, or other harmful activity

5. Sharing of Information

We may share your personal information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, email delivery, SMS messaging, data hosting, analytics, and customer support. These providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality of your data.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any change in ownership or use of your personal information.

With Your Consent

We may share your information for other purposes with your express consent.

We do not sell your personal information to third parties. We do not rent, lease, or otherwise provide your personal data to outside companies for their own marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and gather information about visitors and visits to our Site.

Types of Cookies We Use

  • Essential cookies: These cookies are necessary for the Site to function properly. They enable core features such as page navigation, secure access, and form submissions. The Site cannot operate correctly without these cookies.
  • Functional cookies: These cookies allow the Site to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.
  • Analytical cookies: These cookies collect information about how visitors use our Site, including which pages are visited most often and whether visitors encounter error messages. This data helps us improve the performance and usability of the Site. All information collected by these cookies is aggregated and anonymous.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only certain cookies, or alert you when a cookie is being set. Please note that disabling or blocking certain cookies may affect the functionality of the Site and limit your ability to use some features.

For more information about managing cookies in your specific browser, consult your browser’s help documentation or visit the browser developer’s website.

7. Third-Party Services

We use a variety of third-party services to operate our business and provide our services. These third parties may have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your data. Third-party services we utilize include:

  • Payment processors: We use third-party payment processors to handle all financial transactions. Your payment card information is collected and processed directly by these processors in accordance with the Payment Card Industry Data Security Standards (PCI DSS). We do not store your full payment card number on our systems.
  • Analytics providers: We use analytics services to understand how users interact with our Site and to monitor Site performance. These services may collect information such as your IP address, browser type, referring pages, and browsing activity through the use of cookies and similar technologies.
  • Email and SMS platforms: We use third-party platforms to send transactional and marketing emails, as well as SMS and text messages. These platforms process your contact information (email address and/or phone number) in order to deliver communications on our behalf.

Each third-party service provider maintains its own privacy policy governing the use of your information. We encourage you to review the privacy policies of these providers.

8. SMS/Text Messaging Consent and Terms

By providing your mobile phone number and opting in to receive text messages from Dill Dinkers Charleston, you consent to receive recurring automated SMS and MMS messages at the phone number you provide. These messages may include:

  • Appointment and court booking reminders
  • Membership updates, renewal notices, and account alerts
  • Promotional offers, discounts, and special deals
  • Event notifications, league updates, and facility announcements
  • General informational messages related to our services

Message Frequency

Message frequency varies based on your account activity, membership status, and preferences. You may receive multiple messages per week depending on relevant events, updates, and promotions.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Dill Dinkers Charleston is not responsible for any charges imposed by your wireless carrier.

Opt-Out

You may opt out of receiving SMS/text messages at any time by replying STOP to any text message you receive from us. After you send the STOP message, you will receive a one-time confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you re-subscribe. Please note that opting out of SMS messages does not affect messages sent via other channels such as email.

Help

If you are experiencing issues with our messaging program, you can reply HELP to any text message for assistance, or contact us directly at 843-580-3465 or info@dilldinkers.com.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your wireless carrier and network availability.

Consent Not Required for Purchase

Your consent to receive SMS/text messages is not a condition of any purchase, membership enrollment, or use of our services. You may purchase memberships, book courts, or use our facilities without opting in to text messaging.

No Sharing of SMS Consent or Phone Numbers

We will not share your SMS consent or your phone number with any third parties or affiliates for their own marketing or promotional purposes. Your phone number and messaging consent data are used solely by Dill Dinkers Charleston for the purposes described in this section.

9. Email Communications

We send email communications to individuals who have opted in to receive them or who have an existing relationship with us (such as active members). Our email communications may include:

  • Transactional emails such as booking confirmations, membership receipts, and account notifications
  • Marketing emails including newsletters, promotional offers, event announcements, and club updates

Every marketing email we send contains an unsubscribe link at the bottom of the message. You may opt out of marketing emails at any time by clicking the unsubscribe link. Please allow up to ten (10) business days for your request to be fully processed. Please note that opting out of marketing emails does not affect transactional emails that are necessary for the administration of your account or membership.

10. Data Security

We take the security of your personal information seriously and employ industry-standard administrative, technical, and physical safeguards designed to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
  • Restricted access to personal information on a need-to-know basis among our staff and authorized service providers
  • Regular monitoring and testing of our systems and security procedures
  • Use of secure third-party hosting and data storage environments

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

11. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

  • The duration of your membership or active use of our services
  • Whether there is an ongoing legitimate business need to retain the information (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements)
  • Applicable legal obligations that require us to retain data for a specified period

When your personal information is no longer required for any of these purposes, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

12. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Right to access: You may request a copy of the personal information we hold about you.
  • Right to correction: You may request that we correct any inaccurate or incomplete personal information we maintain about you.
  • Right to deletion: You may request that we delete your personal information, subject to certain exceptions as permitted by law.
  • Right to opt out of marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any marketing email, replying STOP to any SMS message, or contacting us directly.
  • Right to data portability: Where applicable, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 22: Contact Us. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

13. Children’s Privacy

Our Site and services are not directed to individuals under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at info@dilldinkers.com. If we learn that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take prompt steps to delete that information from our systems.

For minors aged 13 and older who wish to use our facilities, a parent or legal guardian must provide consent and submit any required information on their behalf.

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

Right to Know

You have the right to request that we disclose certain information about our collection and use of your personal information over the past twelve (12) months. Upon receiving a verifiable consumer request from you, we will disclose:

  • The categories of personal information we have collected about you
  • The categories of sources from which we collected your personal information
  • Our business or commercial purpose for collecting your personal information
  • The categories of third parties with whom we share your personal information
  • The specific pieces of personal information we have collected about you

Right to Delete

You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions. Once we receive and verify your request, we will delete your personal information from our records unless an exception applies (for example, if the information is necessary to complete a transaction, detect security incidents, or comply with a legal obligation).

Right to Correct

You have the right to request that we correct any inaccurate personal information we maintain about you, taking into account the nature of the information and the purposes of the processing.

Right to Opt Out of Sale or Sharing

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising purposes. Because we do not engage in these activities, there is no need to opt out. Should our practices change in the future, we will update this Privacy Policy and provide you with a mechanism to opt out.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, provide a different level of service, or suggest that you may receive a different price or quality of service because you exercised your privacy rights.

Categories of Personal Information Collected

In the past twelve (12) months, we have collected the following categories of personal information as defined by the CCPA:

  • Identifiers (such as name, email address, phone number, and mailing address)
  • Personal information categories listed in the California Customer Records statute (such as name, address, and payment information)
  • Commercial information (such as transaction history, membership records, and booking history)
  • Internet or other electronic network activity information (such as browsing history, search history, and information regarding your interaction with our Site)
  • Geolocation data (general location derived from IP address)

To exercise your California privacy rights, please contact us at info@dilldinkers.com or call 843-580-3465. You may also designate an authorized agent to submit a request on your behalf.

15. Virginia Consumer Data Protection Act (VCDPA)

If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) provides you with certain rights regarding your personal data. Under the VCDPA, you have the right to:

  • Confirm whether we are processing your personal data and access that data
  • Correct inaccuracies in your personal data
  • Delete your personal data
  • Obtain a copy of your personal data in a portable and readily usable format
  • Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

To exercise these rights, please contact us using the information in Section 22: Contact Us. If we decline your request, you may appeal our decision by contacting us at info@dilldinkers.com with the subject line “VCDPA Appeal.”

16. Colorado Privacy Act (CPA)

If you are a Colorado resident, the Colorado Privacy Act (CPA) grants you certain rights with respect to your personal data. Under the CPA, you have the right to:

  • Confirm whether we are processing your personal data and access that data
  • Correct inaccuracies in your personal data
  • Delete your personal data
  • Obtain a copy of your personal data in a portable and readily usable format
  • Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

To submit a request under the CPA, please contact us using the information in Section 22: Contact Us. If we decline your request, you may appeal our decision by contacting us at info@dilldinkers.com with the subject line “CPA Appeal.”

17. Connecticut Data Privacy Act (CTDPA)

If you are a Connecticut resident, the Connecticut Data Privacy Act (CTDPA) provides you with certain rights regarding your personal data. Under the CTDPA, you have the right to:

  • Confirm whether we are processing your personal data and access that data
  • Correct inaccuracies in your personal data
  • Delete your personal data
  • Obtain a copy of your personal data in a portable and readily usable format
  • Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

To submit a request under the CTDPA, please contact us using the information in Section 22: Contact Us. If we decline your request, you may appeal our decision by contacting us at info@dilldinkers.com with the subject line “CTDPA Appeal.”

18. Other State Privacy Laws

Several other states have enacted or are in the process of enacting consumer privacy legislation that may grant residents additional rights with respect to their personal data. If you reside in a state with applicable privacy legislation not specifically addressed in this Privacy Policy, we are committed to honoring your rights under such laws to the extent they apply to our operations.

If you believe you have rights under your state’s privacy law that are not addressed here, please contact us at info@dilldinkers.com and we will work with you to address your request in accordance with applicable law.

19. International Users

Our Site and services are operated from and intended for users within the United States. If you access our Site or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. The data protection and privacy laws of the United States may differ from those in your country of residence.

By using our Site or providing us with your information, you consent to the transfer and processing of your information in the United States. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

20. Links to Third-Party Websites

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by Dill Dinkers Charleston. This Privacy Policy applies only to our Site and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policy of every website you visit. Clicking on a third-party link or enabling a third-party connection from our Site is done at your own risk, and we are not responsible for the data collection practices of such third parties.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this page.

For material changes that significantly affect how we handle your personal information, we will provide prominent notice on our Site or send you direct notification (such as an email) prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Site or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

22. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Business Name: Dill Dinkers Pickleball Club – Charleston, SC
  • Address: 1742 Signal Point Road, Building 3, Charleston, SC 29412
  • Phone: 843-580-3465
  • Email: info@dilldinkers.com

We will do our best to respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

23. Governing Law

This Privacy Policy and any disputes arising out of or related to this Privacy Policy shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law principles. Any legal proceedings related to this Privacy Policy shall be brought exclusively in the state or federal courts located in Charleston County, South Carolina, and you consent to the personal jurisdiction of such courts.