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Terms & Conditions

Last Updated: April 9, 2026

Welcome to Dill Dinkers Pickleball Club – Charleston, SC (“Dill Dinkers Charleston,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our facilities, services, website (dilldinkerschs.com), mobile applications, and all related offerings. Please read these Terms carefully before using any of our services.

1. Acceptance of Terms

By accessing our facility, creating an account, purchasing a membership, booking a court, participating in any program or event, or otherwise using any service offered by Dill Dinkers Charleston, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services or access our facilities.

If you are using our services on behalf of a minor under the age of 18, you represent that you are the parent or legal guardian of that minor, and you accept these Terms on their behalf. You assume full responsibility for the minor’s compliance with these Terms and for any liability arising from their use of our services.

These Terms constitute a legally binding agreement between you and Dill Dinkers Pickleball Club – Charleston, SC. Your continued use of our services after any modifications to these Terms shall constitute acceptance of such modifications.

2. Description of Services

Dill Dinkers Charleston operates an indoor pickleball club located at 1742 Signal Point Road, Building 3, Charleston, SC 29412. Our services include, but are not limited to:

  • Court Rentals: Access to regulation-sized indoor pickleball courts available for open play, private reservations, and organized sessions.
  • Lessons and Clinics: Individual and group instruction led by qualified pickleball professionals for players of all skill levels.
  • Leagues and Tournaments: Organized competitive and recreational league play, round-robin events, and sanctioned or unsanctioned tournaments.
  • Events and Private Parties: Dedicated event space for birthday parties, corporate team-building, social gatherings, and other private functions.
  • Pro Shop: Retail sales of pickleball paddles, balls, apparel, accessories, and related equipment.
  • Ball Machine Rentals: Automated ball machines available for solo practice sessions in conjunction with a court rental.
  • Membership Programs: Various membership tiers offering benefits such as discounted court rates, advance booking privileges, league priority, and network access across Dill Dinkers locations.

The availability, scope, and pricing of our services are subject to change at our sole discretion. We reserve the right to introduce, modify, suspend, or discontinue any service or feature at any time without prior notice.

3. Membership Terms

3.1 Membership Types

Dill Dinkers Charleston offers multiple membership categories, including but not limited to Individual, Couples, and Family memberships. Each membership type provides specific benefits, court credit allocations, and booking privileges as described on our website and at the time of purchase. We may introduce additional membership tiers or modify existing ones at any time.

3.2 Pricing and Fees

All membership pricing is as stated at the time of your purchase. We reserve the right to change membership rates, fees, and pricing structures at any time. Any price changes will take effect at the start of your next renewal period. Introductory and promotional rates are valid only for the term specified and may not be extended or combined with other offers unless expressly stated.

3.3 Renewal

Unless otherwise specified, memberships are set to auto-renew at the end of each membership term (monthly or annually, as applicable). You will be charged the then-current membership rate at the time of renewal using your payment method on file. It is your responsibility to update your payment information and to cancel your membership before the renewal date if you do not wish to continue.

3.4 Cancellation

You may cancel your membership at any time by contacting us at info@dilldinkers.com or by calling 843-580-3465. Cancellation requests must be received at least fourteen (14) days prior to your next billing date to avoid being charged for the subsequent period. Cancellations take effect at the end of your current paid membership term; you will retain access to membership benefits until that date.

3.5 Refunds

Membership fees are generally non-refundable. Refund requests may be considered on a case-by-case basis at our sole discretion for documented extenuating circumstances such as permanent relocation outside a 50-mile radius, long-term medical incapacity supported by a physician’s statement, or similar qualifying events. Unused court credits, promotional credits, and any ancillary benefits have no cash value and are forfeited upon membership termination.

3.6 Transferability

Memberships are non-transferable. They are personal to the individual or household named on the membership account and may not be sold, assigned, shared, or otherwise transferred to any other person. Allowing a non-member to use your membership credentials or benefits is grounds for immediate membership revocation without refund.

4. SMS / Text Messaging Terms

This section contains important information about our SMS/text messaging program. Please read it carefully.

4.1 Consent to Receive Messages

By providing your mobile phone number to Dill Dinkers Charleston and opting in through any of our sign-up forms, membership applications, booking processes, or other consent mechanisms, you expressly agree to receive SMS and text messages from Dill Dinkers Charleston at the phone number you have provided. Your consent is given voluntarily, and you understand the nature of the messages you may receive as described below.

4.2 Types of Messages

Messages from Dill Dinkers Charleston fall into two categories:

  • Transactional Messages: Court booking confirmations, reservation reminders, cancellation notices, membership status updates, account notifications, payment receipts, schedule changes, facility alerts, and other service-related communications.
  • Promotional Messages: Special offers, discounts, event announcements, league registration openings, new program launches, seasonal promotions, and other marketing communications about Dill Dinkers Charleston services and offerings.

4.3 Message Frequency

Message frequency varies depending on your account activity, membership status, and applicable promotions. Transactional messages are sent as needed based on your bookings and account events. Promotional messages are sent periodically and may vary in frequency.

4.4 Opting Out

You may opt out of receiving SMS/text messages at any time by texting STOP to any message you receive from us. Upon receipt of your STOP request, we will send a single confirmation message to acknowledge your opt-out. After that, you will no longer receive SMS messages from us unless you re-subscribe. Please note that opting out of promotional messages may not affect transactional messages that are necessary for the administration of your account or active bookings.

4.5 Help and Support

For assistance with our messaging program, you may text HELP at any time to receive support instructions, or you may contact us directly by calling 843-580-3465 or emailing info@dilldinkers.com.

4.6 Message and Data Rates

Standard message and data rates from your mobile carrier may apply to messages sent and received as part of this program. Dill Dinkers Charleston is not responsible for any charges imposed by your carrier. Please consult your mobile plan or contact your carrier for details regarding your messaging rates and data plan.

4.7 Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and network availability. We do not guarantee that messages will be delivered within any specific timeframe or at all.

4.8 No Sharing of Consent

Your SMS consent and phone number information will not be sold, rented, shared with, or disclosed to any third parties or affiliates for their own marketing or promotional purposes. We may share your information with service providers who assist us in delivering messages (such as our SMS platform vendor), but only to the extent necessary to operate our messaging program and only under strict confidentiality obligations.

4.9 Consent Not Required for Purchase

Providing your consent to receive SMS/text messages is not a condition of purchasing any membership, service, product, or other offering from Dill Dinkers Charleston. You may decline to opt in or opt out at any time without affecting your ability to make purchases or use our services.

4.10 Supported Carriers

Our messaging program is designed to work with major U.S. wireless carriers. However, not all carriers or mobile devices may be supported. If you change your phone number or wireless carrier, it is your responsibility to update your contact information with us and to re-confirm your messaging preferences.

5. User Accounts and Registration

5.1 Account Creation

To access certain services, you must create an account with Dill Dinkers Charleston. During registration, you agree to provide accurate, current, and complete information, including your legal name, valid email address, phone number, and any other information requested. You agree to promptly update your account information to keep it accurate and current.

5.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately at info@dilldinkers.com if you suspect any unauthorized access to or use of your account. You are fully responsible for all activities that occur under your account, whether or not you have authorized such activity.

5.3 One Account Per Person

Each individual may maintain only one (1) active account with Dill Dinkers Charleston. Creating multiple accounts is prohibited and may result in the suspension or termination of all associated accounts. Family or couples memberships are tied to a single household account with authorized named members.

5.4 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, including but not limited to violations of these Terms, fraudulent activity, abusive behavior, or failure to maintain accurate account information. Upon termination, your right to access our services ceases immediately.

6. User Conduct and Facility Rules

6.1 General Conduct

All visitors, members, and guests are expected to behave in a respectful, courteous, and sportsmanlike manner at all times while on our premises. Harassment, intimidation, verbal abuse, threatening behavior, discrimination, or any conduct that disrupts the enjoyment of others is strictly prohibited.

6.2 Dress Code

Appropriate athletic attire is required on all courts. Non-marking, clean-soled athletic shoes designed for indoor court use are mandatory. Open-toed shoes, street shoes, sandals, boots, and black-soled shoes that may mark the court surface are not permitted on the playing area. We reserve the right to deny court access to individuals who do not comply with our dress code.

6.3 Equipment

Players may use their own pickleball paddles and equipment, provided that such equipment meets standard specifications and is in good condition. We reserve the right to prohibit the use of any equipment that we determine, in our sole discretion, may damage our courts or pose a safety hazard. Equipment available for rental or purchase through our pro shop is subject to separate terms at the point of sale.

6.4 Safety

You participate in pickleball and use our facilities entirely at your own risk. Pickleball and other physical activities involve inherent risks of injury. You are responsible for assessing your own physical fitness and ability before participating. We strongly encourage all players to warm up properly, stay hydrated, and play within their ability level. Please report any unsafe conditions, equipment defects, or injuries to staff immediately.

6.5 Facility Rules

Additional facility rules, including but not limited to food and beverage policies, guest policies, noise guidelines, court time limits during peak hours, and age restrictions for unsupervised minors, may be posted at the facility or communicated separately. All posted rules are incorporated into these Terms by reference, and all patrons are expected to comply with them.

6.6 Right to Revoke Access

We reserve the right, in our sole discretion, to revoke, suspend, or restrict any individual’s access to our facility and services for any violation of these Terms, our facility rules, or any conduct that we deem inappropriate, unsafe, or detrimental to the experience of other patrons. Such revocation may occur without prior warning and without refund of any membership fees, court credits, or other prepaid amounts.

7. Booking and Cancellation Policies

7.1 Advance Booking

Court reservations may be made through our website, mobile application, or by contacting the front desk. Booking windows (how far in advance you may reserve a court) vary by membership tier. Non-members may book courts subject to availability and any applicable booking restrictions. All bookings are subject to our current scheduling policies.

7.2 Cancellation Windows

If you need to cancel a court reservation, you must do so at least twelve (12) hours before your scheduled start time to receive a full refund or credit. Cancellations made less than twelve (12) hours before the reserved time may forfeit the full court fee or applicable booking credit. We reserve the right to modify our cancellation window requirements and will provide reasonable notice of any changes.

7.3 No-Shows

Failure to arrive for your reserved court time without canceling in advance constitutes a no-show. No-shows forfeit the full court fee for the reserved session. Repeated no-shows (three or more within a sixty-day period) may result in temporary suspension of booking privileges, restriction to same-day booking only, or additional penalties at our discretion.

7.4 Late Arrivals

Reserved court time begins and ends at the scheduled times regardless of when you arrive. If you arrive late, your session will not be extended, and the full fee applies. Courts may be released for open play or walk-in use if the reserved party has not arrived within fifteen (15) minutes of the scheduled start time.

7.5 Facility-Initiated Cancellations

We reserve the right to cancel or reschedule court bookings due to facility maintenance, equipment failure, staffing needs, emergency situations, or special events. In such cases, we will make reasonable efforts to notify you in advance and will issue a full refund or credit for the affected booking.

8. Payment Terms

8.1 Pricing

All prices for memberships, court rentals, lessons, events, pro shop merchandise, and other services are as stated at the time of purchase. Prices are subject to change without prior notice, except that changes to recurring membership fees will take effect at the start of your next renewal period.

8.2 Taxes

All prices are exclusive of applicable federal, state, and local taxes unless expressly stated otherwise. You are responsible for paying all applicable taxes associated with your purchases.

8.3 Payment Methods

We accept major credit cards, debit cards, and such other payment methods as we may make available from time to time. By providing payment information, you represent that you are authorized to use the payment method provided and authorize us to charge the applicable fees to that payment method.

8.4 Failed Payments

If a scheduled payment fails for any reason (such as insufficient funds, expired card, or declined transaction), we will make reasonable efforts to notify you and may attempt to process the payment again. If payment remains unsuccessful after a reasonable number of attempts, we may suspend your membership, restrict your access to services, or cancel your account. You remain liable for any outstanding balances.

8.5 Refund Policy

Refunds for court bookings are available when cancellation is made within the required cancellation window described in Section 7. Pro shop purchases may be returned or exchanged in accordance with our posted return policy, which is available at the pro shop counter and may be updated periodically. Membership fee refund eligibility is described in Section 3.5. All refunds are processed to the original method of payment and may take five to ten (5–10) business days to appear.

9. Intellectual Property

All content, materials, logos, trademarks, service marks, trade names, graphics, images, text, software, and other intellectual property displayed on or associated with Dill Dinkers Charleston, our website, our mobile applications, and our marketing materials are the exclusive property of Dill Dinkers Pickleball Club and its licensors. This includes, without limitation, the “Dill Dinkers” name, logo, and brand identity.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, download, store, transmit, or otherwise exploit any of our intellectual property without our prior written consent. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use our website and applications solely for personal, non-commercial use in connection with our services.

Any unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws, and may result in legal action.

10. Disclaimer of Warranties

ALL SERVICES, FACILITIES, EQUIPMENT, AND CONTENT PROVIDED BY DILL DINKERS CHARLESTON ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) OUR SERVICES OR FACILITIES WILL BE AVAILABLE AT ALL TIMES OR WITHOUT INTERRUPTION; (B) THE COURTS, EQUIPMENT, OR OTHER FACILITIES WILL BE IN ANY PARTICULAR CONDITION; (C) ANY DEFECTS IN OUR SERVICES, WEBSITE, OR APPLICATIONS WILL BE CORRECTED; (D) OUR WEBSITE OR APPLICATIONS WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; OR (E) THE RESULTS OBTAINED FROM USE OF OUR SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.

YOUR USE OF OUR SERVICES AND FACILITIES IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DILL DINKERS CHARLESTON, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, INCOME, ANTICIPATED SAVINGS, OR PERSONAL INJURY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE OUR SERVICES, FACILITIES, OR WEBSITE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, OUR SERVICES, OR YOUR USE OF OUR FACILITIES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO DILL DINKERS CHARLESTON DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless Dill Dinkers Charleston, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, actions, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

  • Your use of or access to our services, facilities, website, or applications;
  • Your violation or breach of any provision of these Terms;
  • Your violation of any applicable law, regulation, or ordinance;
  • Your negligence, misconduct, or willful acts while on our premises or while using our services;
  • Any injury to yourself or others, or damage to property, arising from your participation in activities at our facility;
  • Any dispute between you and any third party arising from your use of our services;
  • Any content, information, or materials you submit, post, or transmit through our website or applications.

This indemnification obligation shall survive the termination or expiration of these Terms and your membership or use of our services.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services (“Dispute”) informally by contacting us at info@dilldinkers.com. You and Dill Dinkers Charleston shall each make a good faith effort to resolve the Dispute through informal negotiation for a period of at least thirty (30) days from the date the written notice of the Dispute is received. If the Dispute cannot be resolved through informal negotiation within this period, either party may proceed to binding arbitration as described below.

13.2 Binding Arbitration

Any Dispute that is not resolved through the informal resolution process described above shall be resolved exclusively through final and binding individual arbitration, rather than in court. The arbitration shall be administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules, except as modified by this section. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.

The arbitration shall take place in Charleston, South Carolina, unless the parties mutually agree to a different location. The arbitrator shall have exclusive authority to resolve any Dispute, including questions regarding the enforceability or applicability of this arbitration provision. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND DILL DINKERS CHARLESTON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR CONSOLIDATED PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the Dispute shall be resolved in a court of competent jurisdiction in Charleston, South Carolina.

13.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court in Charleston County, South Carolina, provided that the claim falls within the jurisdictional limits of that court and the action remains on an individual (non-class, non-representative) basis.

13.5 Costs of Arbitration

Each party shall bear its own costs and attorneys’ fees in connection with the arbitration, except as may be required by the AAA Rules or applicable law. Filing fees and arbitrator compensation shall be governed by the AAA’s applicable fee schedule.

14. Governing Law

These Terms and any Dispute arising out of or related to these Terms or our services shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of laws principles. To the extent that any lawsuit or court proceeding is permitted under these Terms (including in connection with the small claims exception or enforcement of an arbitration award), you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Charleston County, South Carolina, and you waive any objection to venue in such courts.

15. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any single provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

16. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time and at our sole discretion. When we make changes, we will update the “Last Updated” date at the top of this page. For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you by email, SMS, website notice, or in-app notification.

Your continued use of our services, facilities, or website after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must discontinue your use of our services and cancel your membership in accordance with Section 3.4. It is your responsibility to review these Terms periodically to stay informed of any updates.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us using the information below:

Dill Dinkers Pickleball Club – Charleston, SC
1742 Signal Point Road, Building 3
Charleston, SC 29412

Phone: 843-580-3465
Email: info@dilldinkers.com
Website: dilldinkerschs.com